Frequently Asked Questions

What Causes Concrete To Settle?

Poor or improper compaction of the base before concrete was poured: The weight of the slab will further compact the base after curing, and sometimes settlement can happen quickly.

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How Big Are The Holes?

Level Up drills a nearly invisible 5/8” hole (size of a dime) while traditional mudjacking companies use an injection hole that is 1 5/8” – 2”. Not only are our holes far less visible but more importantly, due to their size, help maintain the structural integrity of the concrete.

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How Long Does The Work Take To Be Done?

Obviously that depends on the size of the job. However, the average residential job can be completed in 2 – 3 hours.

How Long Will The Area That Is Raised Be Out Of Service?

In almost all cases most areas can be used immediately after we finish.

What Concrete Can Be Raised?

Essentially, we can raise any form of concrete slab. Solid slabs of concrete can be raised and stabilized. “Patio stones” or pavement are unable to be raised/lifted, they would need to be replaced or re-installed to remedy settling issues. Slabs of concrete that are badly.

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Will There Be Heavy Equipment On My Property?

Because we are using polyurethane to repair your concrete, a hose is ran straight from the truck/trailer to the repair site without driving a single piece of equipment on your lawn. Level Up can work up to 190’ away from the truck/trailer unit.

What Do You Do With The Holes When You Are Done?

The holes are patched with a Portland cement/concrete mix.

What Are The Terms Of Payment?

Payment is required within 7 days from the date of work/invoice unless otherwise stated.

Do I Need To Send A Deposit?

No. Payment is not required until after the work is completed. However, payment is required within our payment terms of seven (7) days.

Is There A Warranty?

Yes! If the concrete slab(s) sink(s) more than ½” within one year of performing the work, Level Up will come out and rework the settled slabs. Full warranty details will be printed on the estimating proposal. Also if you are selling your house the warranty is 100% transferable.

Do I Need To Be Home For The Estimate?

It is only necessary to be present if the area in question is an interior location, pets are present or in a locked structure or yard. Also if there are extenuating circumstances and detailed explanation regarding your project is required.

How Do I Accept A Proposal?

If you have reviewed your estimate and decide to have the work done, simply sign the estimating proposal electronically via the estimate option. If you do not have email the estimate must be signed before work will commence.

What Will Happen To The Existing Cracks In My Slab(S)?

Unfortunately, the cracks will still exist, however more often than not they will “close” when the concrete is manipulated back to its original place. In addition, Level Up does not fill or patch concrete cracks. See our “Blog” page for a few suggestions.

Are You Licensed And Insured?

Yes, Level Up is licensed, insured and registered with the Workers Compensation Board (WCB).

Is A Building Permit Required?


Will This Process Work On An Asphalt Or Paving Stone Driveway?

No, not unless there is a concrete base underneath.

How Do I Schedule My Work?

Once we receive your signed acceptance, we will contact you to schedule your project. If your project is time sensitive, we usually have some flexibility to our schedule so that we could accommodate your schedule.

Do I Need To Be Present When The Work Is Being Done?

Generally not, as long as the work being done is outside. However, if work is being done on an interior location like a garage floor, in a locked yard, or pet considerations need to be made; then an adult over the age of eighteen is required to be present.